LEGAL
Privacy Policy
How Vow & Forge collects, uses, and protects your information when you shop with us, send a custom or corporate request, or join our email list.
Last updated
November 9, 2026
The short version
—We use your information to make, personalize, and ship your order.
—Logos and artwork you upload are used for your project only.
—We do not sell your personal information.
—Marketing emails only if you sign up, and you can unsubscribe anytime.
This Privacy Policy explains how Vow & Forge (“Vow & Forge,” “we,” “us,” or “our”) collects, uses, and protects personal information when you visit www.vow-forge.com, place an order, submit a custom order or corporate quote request, contact us, or sign up for our emails.
01
Information We Collect
Information you give us
Name, email address, and phone number
Shipping and billing addresses
Order details, including products, quantities, and personalization details such as names, initials, dates, and messages
Custom order and corporate quote details, such as occasion, budget, quantity, business name, and needed-by date
Files you upload, including logos, artwork, designs, and inspiration photos
Messages you send us through our forms or by email
Information collected automatically
When you visit the website, our e-commerce platform and analytics tools may collect information such as your browser and device type, IP address, pages viewed, time spent on the site, and the website that referred you. This is collected through cookies and similar technologies.
02
How We Use Your Information
To process, personalize, produce, and ship your order
To review custom order and corporate requests and provide pricing and timelines
To send order confirmations, design proofs when applicable, and shipping updates
To respond to questions and customer service requests
To send marketing emails, only if you have signed up to receive them
To understand how the website is used and improve it
To help prevent fraud and comply with legal obligations
03
Payment Processing
Payments are handled by secure third-party payment processors connected to our online store, such as Stripe. Your full card details are entered directly with the payment processor. Vow & Forge does not store full credit card numbers.
04
Cookies & Website Analytics
Our website uses cookies to keep your cart working, complete checkout, remember preferences, and understand site traffic. Some cookies are required for the store to function. Others help us measure how visitors use the site.
You can block or delete cookies in your browser settings. Some parts of the website, including the cart and checkout, may not work properly without them.
05
Email Marketing
If you sign up for our emails, we will send new products, seasonal releases, gift ideas, and the occasional thing we made just because we thought it was cool. We send marketing emails only to people who have opted in.
Every marketing email includes an unsubscribe link. Unsubscribing does not stop transactional messages about orders you have placed.
06
Customer-Submitted Artwork & Files
Logos, artwork, designs, and photos you upload are used to review your request and produce your order. We do not sell or share these files with anyone except service providers who help us operate the business.
We will not use your logo, artwork, or finished custom piece in our marketing or product imagery without your permission. We keep customer-provided files for 30 days from the quote date.
07
How We Share Information
We share personal information only when needed to run the business, including with:
Our website and e-commerce platform
Payment processors
Shipping carriers, to deliver your order
Our email marketing provider, if you have signed up
Authorities, when required by law
We do not sell your personal information.
08
Data Retention & Security
We keep personal information for as long as needed to fulfill orders, provide customer service, and meet legal, tax, and accounting requirements. We use reasonable measures to protect your information, but no website or online transmission is completely secure.
09
Your Choices & Rights
You may contact us to request access to, correction of, or deletion of your personal information. Depending on where you live, you may have additional privacy rights under applicable law. You can also unsubscribe from marketing emails at any time.
10
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children.
11
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page.
12
Contact Us
Questions about this Privacy Policy or your information? Contact us:
hello@vow-forge.com