LEGAL
Terms & Conditions
The terms that apply when you use the Vow & Forge website and order personalized, custom, or corporate pieces from us.
Last updated
November 9, 2026
Check it twice. We’ll make it once.
Personalization is made exactly as you submit or approve it.
Non-personalized items can be returned within 14 days, new and unused.
Personalized and custom items can’t be returned unless damaged, defective, or our error.
A custom request isn’t an accepted order until we confirm it.
These Terms & Conditions (“Terms”) apply to your use of www.vow-forge.com and to any purchase or request made with Vow & Forge (“Vow & Forge,” “we,” “us,” or “our”). By using the website or placing an order, you agree to these Terms.
01
Website Use
You agree to use this website only for lawful purposes. You may not attempt to interfere with the website, gain unauthorized access to any part of it, or copy, scrape, or reuse its content without our written permission.
02
Products & Pricing
We work to describe and photograph our products accurately. Natural materials such as wood, leather, and metal vary in grain, color, and texture, so each finished piece may differ slightly from the photos.
Prices are listed in U.S. dollars and may change at any time. If a product is listed at an incorrect price, we may cancel the affected order and refund any payment received.
03
Personalized Orders
Personalization is produced using the information submitted with your order, including:
Names, initials, and dates
Spelling, capitalization, and punctuation
Numbers
Artwork and logo files
Other custom instructions
Please review all details carefully before submitting your order. Vow & Forge is not responsible for errors that appear exactly as they were submitted or approved by the customer. If the finished product matches the information you submitted or approved, it is not considered a production error.
04
Design Proofs
Some personalized or custom projects require a design proof before production. When a proof is provided, production begins only after the required approval is received. Please review proofs carefully. Once a design has been approved and production has begun, changes may not be possible.
Not every standard personalized product includes a proof. If a proof is required for your order, we will let you know.
05
Custom & Corporate Orders
Submitting a custom order or corporate quote request begins the conversation. It does not create an accepted or paid order, and it does not obligate you to purchase.
We review each request based on the design, materials, equipment required, current workload, and requested deadline, and we may decline a project. Before an order is finalized, we will confirm pricing and an estimated timeline.
Custom orders require planning, sourcing, design, and production time and are not intended for two-day turnaround. Corporate pricing, quantities, and turnaround depend on the product and project.
06
Customer-Submitted Artwork
By uploading logos, artwork, text, or designs, you confirm that you own them or have permission to use them, and you give us permission to use them only to review and produce your order. We may decline content we are not comfortable reproducing.
SVG is the preferred file format. High-resolution PNG with a transparent background is also accepted. Low-resolution screenshots, blurry images, or photos of logos may not reproduce cleanly and may require a better file before production can begin.
07
Customer-Supplied Items
Vow & Forge does not accept customer-supplied items for engraving or personalization.
Laser engraving and other customization processes always carry some risk, and we are not willing to risk damaging something personal, sentimental, irreplaceable, or meaningful to you. This includes heirlooms, memorial pieces, urns, keepsakes, and other customer-owned belongings. If you have an idea involving a specific type of product, send us a custom request and we may be able to source a suitable item.
08
Order Cancellation
All custom and personalized orders are final and cannot be cancelled.
We may cancel an order we are unable to fulfill. If we do, we will refund any payment received for that order.
09
Production, Shipping & Turnaround
Production timing depends on order quantity and complexity. Please contact us at hello@vow-forge.com for production timing details.
We offer shipping, local pickup, and local delivery within 10 miles of ZIP code 85388. Please contact us to arrange pickup or local delivery.
Shipping time begins after production is complete. Carrier delivery estimates are separate from our production time and may be affected by weather, holidays, or carrier delays outside our control. Tracking information is provided when available.
If you need an item by a specific date, please contact us before placing your order.
10
Returns
Personalized & custom items
All custom and personalized orders are final. These items are not eligible for return or exchange unless they arrive damaged, defective, or Vow & Forge made an error in production. If this happens, contact hello@vow-forge.com with photos and your order information so we can review the issue.
Non-personalized products
Items purchased without customization may be returned within 14 days of receipt, provided they are new and unused. Vow & Forge pays return shipping for eligible returns.
To arrange a return, contact hello@vow-forge.com with your order information. Items that have been used, altered, damaged after delivery, or personalized are not eligible for return.
11
Intellectual Property & Product Imagery
All content on this website, including text, photography, product imagery, designs, graphics, and the Vow & Forge name and logo, belongs to Vow & Forge or is used with permission. You may not copy, reproduce, or use it without our written permission.
Product photos are for illustration. Finished items may vary in material, color, and personalization layout.
12
Limitation of Liability
To the fullest extent permitted by law, Vow & Forge is not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or our products. Our total liability for any claim related to an order will not exceed the amount you paid for that order.
13
Changes & Governing Law
We may update these Terms from time to time. Changes take effect when posted, and the “Last updated” date will be revised. These Terms are governed by the laws of the State of Arizona.
14
Contact Us
Questions about these Terms & Conditions or your order? Contact us:
hello@vow-forge.com